FAQs
NEW FEATURE RELEASE
  • Learn more about the R+F Virtual features that address 3 key areas of your business:

    Grow MORE:

    This feature makes it easy for you to grow your business globally. Select the most compelling content to share, add a personal touch with a customized message, and get insights to know when you prospect watched a video and when to follow up.

    Learn MORE:

    The new Consultant learning experience ignites your new consultants in their first 30 days. Learn MORE includes a guided learning experience that sets up for success with everything they need to know to launch their business.

    Engage MORE:

    The live broadcasting feature empowers Level V+ leaders to host live virtual events. Create an event and invite guests directly from your personal networks. Your custom live broadcast page allows guests to enroll as a Consultant and purchase products under the Consultant who invited them.

  • What is Grow MORE?

    Grow MORE utilizes on-demand video sharing to help you grow your team with the help of carefully-curated video content, and provides prospect tracking to help drive faster enrollments. Address common prospect objections and questions about R+F with content created specifically with building your business in mind, featuring R+F Consultants.

  • What kind of video content is available to share?

    We’ve curated a video library specifically designed for prospecting. This library features never-before-seen, real, authentic (and compliant) Consultant stories, information about the business and content designed to address common objections and concerns.

  • Can I share my own videos using Grow MORE?

    The Grow MORE video on-demand library is exclusively for sharing content about the R+F products and business, with content carefully created and curated by the Home Office with your business in mind.

  • Since my prospective Customers and business partners do not have access to R+F Virtual, how will they see the video content I share?

    When you share a video through Grow MORE, your prospects and Customers will receive a link to access a customized version of your R+F Virtual profile, where they can watch the video you shared, read your personalized message and shop products or enroll in the business through links to your Personal Website (PWS).

  • How will I use Grow MORE to track my prospects' activity?

    The Grow MORE Prospect Tracker logs the activity of your prospects when you send them video content. Visit your Prospect Tracker in R+F Virtual at any time to review recent activity, edit contact information, and follow up.

  • Who has access to Grow MORE?

    Grow MORE is available to all Consultants with an active subscription to PULSE Pro.

  • Where can I learn more information about R+F Virtual?

    Search R+F Virtual in the Library to learn more.

  • Is there an R+F Virtual mobile app?

    No, there is no mobile app, however, the R+F Virtual website is fully responsive and optimized for any desktop or mobile device.

  • What is Learn MORE?

    Learn MORE provides a guided new Consultant learning experience with learning videos, quizzes and action plans that focuses on core business building behaviors and activities for new enrollees within their first 30 days. 

  • Who will have access to Learn MORE?

    All Consultants have free access to R+F Virtual in order to access to the prospecting tool, Grow MORE, and the new Consultant learning experience, Learn MORE. 

  • What kind of content is included with Learn MORE?

    The new Consultant learning experience includes four episodes of learning content in a digestible format that allows Consultants to learn at their own pace in the first 30 days. 

  • How much time should a new Consultant expect to dedicate to Learn MORE?

     

    The new Consulting learning experience includes four 15-minute episodes with quizzes and action plans designed to take your learnings offline, giving you the tools to apply them to your new business. We highly recommend taking a full 30 days to complete the entire new Consulting learning experience, so you can process and retain the key takeaways from each episode and set yourself up for success. 

  • How will this impact the role of the sponsor in a new Consultant’s onboarding?

    As a sponsor, we recommend taking 15 minutes each night to review the content your new Consultant will be trained on as part of their new Consultant learning experience. You’ll receive an email when your new Consultant has completed their new Consultant learning experience. Until then, you should follow up with them directly to stay updated on their progress.  

PLATFORM FEATURES
  • What content is available on R+F Virtual?

    R+F Virtual features more than 50 hours of curated content including:

    -On Demand Access to past years R+F Convention – All main stage sessions, 20+ Breakout learning sessions, 20+ Expo Learning experiences, business-building highlight segments, behind-the-scenes moments, interviews with R+F executives including Dr. Katie Rodan and Dr. Kathy Fields, and more!

    -Hours of R+F product and training videos, including on demand product announcements, learning content, social shareables and more!

    -Learning Experiences – Immerse yourself in a wide variety of valuable learning experiences that include actionable tips and insights from Home Office and Field leaders on how to overcome objections, speak confidently about R+F’s vision and future all crafted to help you build your business.

TECHNICAL
  • What are my login credentials for R+F Virtual?

    Use your PULSE login credentials to log in to R+F Virtual

  • Is it okay to share my login and password?

    No, you cannot share your login credentials. Your profile grants access to exclusive product offers and content. Additionally, your credentials can only be used on one device at a time.

  • Is the R+F Virtual Convention website secure?

    Your personal info will never be shared without your consent. Questions? Please contact rfvirtual@rodanandfields.com.

  • Can I access R+F Virtual on my mobile device?

    Yes! The R+F Virtual experience has been fully optimized for mobile viewing so you can engage on the go! Full access to R+F Virtual is available via all smartphones, tablets, and browsers.

  • What browser is recommended for viewing R+F Virtual?

    We recommend using Google Chrome to access the Virtual Platform. 

  • Can I watch R+F Virtual Convention on my television?

    Yes! You can watch R+F Virtual Convention on your TV in several ways:

    If you have a Smart TV, you can go to a web browser and open R+F Virtual to view the website.

    If you use Apple TV, Chromecast or other device that will allow you to mirror your computer, mobile or tablet device to the TV, you can go to R+F Virtual  on your computer and mirror that to your television.

    You can plug your computer or other device into the TV using an HDMI or VGA cord or other appropriate cable.
    For further information, you can see details here: http://www.wikihow.com/Hook-Up-a-Laptop-to-a-TV

  • Is closed captioning available on R+F Virtual?

    Yes! To enable closed captioning, hover over the livestream video to see video controls appear. Select the icon labeled with CC. To remove closed captioning, re-tap on the same icon.

  • How strong does my internet connection need to be to view R+F Virtual?

    Due to the high-quality nature of the broadcast, a poor data connection could cause viewing challenges. Ensure you are connected to a strong Wi-Fi network for the best viewing experience. Here are a couple more tips that may help:

    If others in your household are streaming video, Netflix, HBO, etc. it will negatively affect the quality of the R+F Virtual video stream.

    If you’re having a viewing party, stream the show on one device as a group and be sure to close the video window on your personal device so you can focus on chat, shopping and more.

TROUBLESHOOTING
  • I just enrolled as an R+F Consultant but am unable to log in to R+F Virtual.

    Please allow up to 24 hours for our system to process your registration. Once you have been added to the Virtual platform, an email will be sent to you with login instructions.

    Need help? Please contact the R+F Virtual Technical Support Team at rfvirtual@rodanandfields.com .

  • I am unable to play a video.

    Video content is accessible via smartphone mobile devices (iOS/Android smartphones and tablets) and desktop computers (Mac/PC). On a computer, be sure to use the most updated version of your browser (we recommend Google Chrome, but you may have luck with Firefox, Edge, Internet Explorer or Safari as well). If you are still unable to play a video, check your Wi-Fi or mobile internet connection. Streaming videos require fast and reliable internet access.

  • Why does the platform log me out of my current session?

    Consultant credentials can only be used on one device at a time. If you were signed out of your current session that means your credentials were used to sign on to another device. Sign out of the other device to continue your current session.

  • I get an error when trying to share a video to Facebook.

    -Log into your Facebook account in a separate web browser
    -Select the drop down arrow in the top right corner of Facebook and select Settings
    -Select Apps and Websites in the left side menu
    -Go to Apps, Websites and Games in the Preferences section and select Edit
    -Select Turn On
    -Return to the Virtual Platform, select the video you'd like to share
    -Confirm the message you'd like send with your video
    -Select Facebook to share your video

    Please note only registered subscribers will be able to view the shared content.

  • Who can I contact for R+F Virtual support?

    For technical assistance, please refer to the Troubleshooting Guidelines.

    For all other questions or issues, please contact rfvirtual@rodanandfields.com .

REGISTRATION
  • A newly enrolled Consultant on my team wants to access R+F Virtual, when will she/he be able to log in?

    All Consultants have access to the new Consultant learning experience on R+F Virtual and will receive an email with information about R+F Virtual within 72 hours after they've enrolled. This email will contain quick access to log in to Virtual, along with information about their login credentials.

    All PULSE Pro subscribers have full access to the R+F Virtual platform, including the prospecting tool, the new Consultant learning experience and the ability to attend and invite guests to live broadcast events.