FAQs
UPCOMING NEW FEATURE RELEASE
  • Learn more about the new Virtual features, first announced in Heidi Wissmiller's business session, that address 3 key areas of your business:

    Grow MORE:

    This feature makes it easy for you to grow your business globally. Select the most compelling content to share, add a personal touch with a customized message, and get insights to know when you prospect watched a video and when to follow up.

    Train MORE:

    The New Consultant Onboarding feature ignites your new consultants in their first 30 days. Train MORE includes a guided learning experience that sets up for success with everything they need to know to launch their business.

    Engage MORE:

    The live broadcasting feature empowers Level V+ leaders to host virtual events. Create an event and invite guests directly from your personal networks. Your custom live broadcast page allows guests to enroll and purchase products under the Consultant within the team who invited them.

  • What is Grow MORE?

    Grow MORE utilizes on-demand video sharing to help you grow your team with the help of carefully-curated video content, and provides prospect tracking to help drive faster enrollments. Address common prospect objections and questions about R+F with content created specifically with building your business in mind, featuring R+F Consultants.

  • What kind of video content is available to share?

    We’ve curated a video library specifically designed for prospecting. This library features never-before-seen, real, authentic (and compliant) Consultant stories, information about the business and content designed to address common objections and concerns.

  • Can I share my own videos using Grow MORE?

    The Grow MORE video on-demand library is exclusively for sharing content about the R+F products and business, with content carefully created and curated by the Home Office with your business in mind.

  • Since my prospective Customers and business partners can’t subscribe to R+F Virtual, how will they see the video content I share?

    When you share a video through Grow MORE, your prospects and Customers will receive a link to access a customized version of your R+F Virtual profile, where they watch the video you shared, read your personalized message and shop products or enroll in the business through links to your Personal Website (PWS).

  • How will I use Grow MORE to track my prospects' activity?

    The Grow MORE Prospect Tracker logs the activity of your prospects when you send them video content. Visit your Prospect Tracker in R+F Virtual at any time to review recent activity, edit contact information, and follow up.

  • Where can I learn more information about R+F Virtual?

    Search R+F Virtual in the Library to learn more.

  • Is there an R+F Virtual mobile app?

    No, there is no mobile app, however, the R+F Virtual website is fully responsive and optimized for any desktop or mobile device.

  • What is Train MORE?

    Train MORE provides a guided New Consultant Onboarding experience with learning videos, quizzes and action plans that focuses on core business building behaviors and activites for new enrollees within their first 30 days.

  • Who will have access to the Train MORE tool?

    All new Consultants have free access to R+F Virtual in order to access the Grow MORE and Train MORE tools.

  • What kind of content is included in the Train MORE tool?

    New Consultant Onboarding includes four episodes of learning content in a digestible format that allows Consultants to learn at their own pace in the first 30 days.

  • How much time should a new Consultant expect to dedicate to Train MORE?

    The New Consulting Onboarding experience includes four 15-minute episodes with quizzes and action plans designed to take your learnings offline, giving you the tools to apply them to your new business. We highly recommend taking a full 30 days to complete the entire New Consulting Onboarding experience, so you can process and retain the key takeaways from each episode and set yourself up for success.

  • How will this impact the role of the sponsor in a new Consultant’s onboarding?

    As a sponsor, we recommend taking 15 minutes each night to review the content your new Consultant will be trained on as part of their New Consultant Onboarding. You’ll receive an email when your new Consultant has completed their New Consultant Onboarding experience. Until then, you should follow up with them directly to stay updated on their progress.

REGISTRATION
  • Who is eligible to access R+F Virtual?

    All active R+F Consultants have free access to R+F Virtual.

  • A newly enrolled Consultant on my team wants to access R+F Virtual, when will she/he receive an invitation to log in?

    Newly enrolled Consultants will receive an email confirming their R+F Virtual subscription within 72 hours after they've enrolled. This email will contain a URL to log in to Virtual, along with confirmation to use their PULSE credentials they created during enrollment to log in.

PLATFORM FEATURES
  • What content is available on R+F Virtual?

    R+F Virtual features more than 50 hours of curated content including:

    -Live and On Demand Access to R+F Convention – The exclusive, Convention-only offers (only during Convention), all main stage sessions, 20+ Breakout learning sessions, 20+ Expo Learning experiences, business-building highlight segments, behind-the-scenes moments, interviews with R+F executives including Dr. Katie Rodan and Dr. Kathy Fields, and more!

    -R+F Active Hydration Serum™ Virtual Launch Event – Watch on demand our first-ever live virtual product launch featuring Dr. Katie Rodan and Dr. Kathy Fields. Including a new, post-event Learning Series dedicated to the launch.

    -#RFVirtual Lash Bash – View our first-ever virtual business-building event and learn more about R+F Lash Boost!

    -Learning Experiences – Immerse yourself in a wide variety of valuable learning experiences that include actionable tips and insights from Home Office and Field experts on how to overcome objections, speak confidently about R+F’s vision and future all crafted to help you build your business.

  • When are all breakout sessions available?

    Each breakout session recorded at Convention is available to view on-demand 24 hours after they occur onsite. You will have access to all Virtual Convention and Breakout content after the event.

  • How do I know when new products are available during Convention?

    You will see a pop-up that will prompt you to purchase the new products when they are announced on stage. You will also be able to access new products from the main navigation menu. If you are viewing the show in full-screen, you will need to click “Buy Now” from the main navigation menu or you can simply press “Esc” during the product general session to view the “Buy Now” pop-up when it’s time to shop.

TECHNICAL
  • What are my login credentials for R+F Virtual?

    Use your PULSE login credentials to log in to R+F Virtual

  • Is it okay to share my login and password?

    No, you cannot share your login credentials. Your profile grants access to exclusive Convention product offers and content. Additionally, your credentials can only be used on one device at a time.

  • Is the R+F Virtual Convention website secure?

    Yes. While you won’t see the security lock icon in your browser when visiting the R+F Virtual Convention, rest assured that the ‘https’ prefix found in the website URL designates the site’s security Your personal info will never be shared without your consent.

    Questions? Please contact rfvirtual@rodanandfields.com.

  • Can I access R+F Virtual on my mobile device?

    Yes! This year’s virtual experience has been fully optimized for mobile viewing so you can engage on-the-go! Full access to R+F Virtual is available via all smartphones, tablets, and browsers.

  • What browser do I need to view R+F Virtual?

    We recommend using Google Chrome to access the Virtual Platform. Click here to download Chrome.

  • Can I watch R+F Virtual Convention on my television?

    Yes! R+F Virtual is fully optimized for viewing parties with your team members! Here's how to set it up:

    If you have a Smart TV, you can go to a web browser and open the R+F Virtual website to start viewing.

    If you use Apple TV, Chromecast or other device that will allow you to mirror your computer, mobile or tablet device to the TV, you can go to the R+F Virtual website on your computer and mirror that to your television.

    You can plug your computer or other device into the TV using an HDMI or VGA cord or other appropriate cable.

    For further information, you can see details here: http://www.wikihow.com/Hook-Up-a-Laptop-to-a-TV

  • Will closed captioning be made available on R+F Virtual?

    Yes! All live streamed content will have the closed caption option available for viewers. OnDemand content, such as breakout sessions and learning expo breakouts, will be made available with closed captioning within seven (7) business days from the time the content is filmed onsite in New Orleans.

    To enable closed captioning, hover over the livestream video to see video controls appear. Tap on the icon labeled with CC. To remove closed captioning, re-tap on the same icon.

  • How strong does my internet connection need to be to view R+F Virtual?

    Due to the high-quality nature of the broadcast, a poor data connection could cause viewing challenges. Ensure you are connected to a strong Wi-Fi network for the best viewing experience. Here are a couple more tips that may help:

    If others in your household are streaming video, Netflix, HBO, etc. it will negatively affect the quality of the R+F Virtual video stream.

    If you’re having a viewing party, stream the show on one device as a group and be sure to close the video window on your personal device so you can focus on chat, shopping and more.

TROUBLESHOOTING
  • I just enrolled as an R+F Consultant but am unable to log in to R+F Virtual.

    Please allow up to 24 hours for our system to process your registration. Once you have been added to the Virtual platform, an email will be sent to you with login instructions.

    Need help? Please contact the R+F Virtual Technical Support Team at rfvirtual@rodanandfields.com.

  • I am unable to play a video.

    Video content is accessible via smartphone mobile devices (iOS/Android smartphones and tablets) and desktop computers (Mac/PC). On a computer, be sure to use the most updated version of your browser (we recommend Google Chrome, but you may have luck with Firefox, Edge, Internet Explorer or Safari as well). If you are still unable to play a video, check your Wi-Fi or mobile internet connection. Streaming videos require fast and reliable internet access.

  • Why does the platform log me out of my current session?

    Consultant credentials can only be used on one device at a time. If you were signed out of your current session that means your credentials were used to sign on to another device. Sign out of the other device to continue your current session.

  • I get an error when trying to share a video to Facebook.

    -Log into your Facebook account in a separate web browser
    -Select the drop down arrow in the top right corner of Facebook and select Settings
    -Select Apps and Websites in the left side menu
    -Go to Apps, Websites and Games in the Preferences section and select Edit
    -Select Turn On
    -Return to the Virtual Platform, select the video you'd like to share
    -Confirm the message you'd like send with your video
    -Select Facebook to share your video

    Please note only registered subscribers will be able to view the shared content.

  • Who can I contact for R+F Virtual support?

    For technical assistance, please refer to the Troubleshooting Guidelines.

    For all other questions or issues, please contact rfvirtual@rodanandfields.com.