FAQs
UPCOMING NEW FEATURE RELEASE
  • Exciting new virtual features coming later this year, announced in Heidi Wissmiller's business session address 3 key areas of your business:

    Grow MORE:

    This new feature makes it easy for you to grow your business globally! Select the most compelling content to share, add a personal touch with a customized message, and see get all the insights you need once sent to know when they watched and when to reach out.

    Train MORE:

    The New Consultant Onboarding feature ignites your new consultants in their first 30 days. It includes a guided learning experience that teaches new enrollees everything they need to know to launch their business.

    Engage MORE:

    The live broadcasting feature empowers leaders to host virtual events. Create an event and invite guests directly from your personal networks. Your custom live broadcast page allows guests to enroll and purchase products under the Consultant within the team who invited them.

THE VALUE OF R+F VIRTUAL
  • Why should Consultants subscribe to R+F Virtual?

    By subscribing, you get unlimited access to R+F Convention 2018 content as well as a virtual front-row seat to Convention 2019, which includes first access to exclusive Convention-only offers, business-building learning experiences, all mainstage moments and the dazzling Awards Gala.

    And Convention is just the beginning. A year-round schedule of virtual events, programs and exciting features will continue to rollout—all created to empower you as CEO of your own skincare business.

  • When does my subscription expire?

    If you subscribed to R+F Virtual before Convention 2018 (or if you attended Convention onsite), your access to the platform expires December 31, 2018 at 11:59 p.m. PT. You will need to re-subscribe for 2019. If you subscribed after Convention (after September 17, 2018 at 12:01 a.m. PT), your access expires on December 31, 2019 at 11:59 p.m.

  • Are the Convention-only product offers commissionable?

    Yes, the Convention-only product offers are commissionable.

REGISTRATION
  • Who is eligible to subscribe for R+F Virtual?

    All active R+F Consultants are eligible to subscribe.

  • Do onsite Convention attendees have access to R+F Virtual?

    Yes, All onsite Convention attendees have complimentary access to R+F Virtual.

  • What is the registration fee for R+F Virtual?

    Take advantage of our special registration fee of $89 USD.

  • What is the R+F Virtual refund and cancellation policy?

    The registration fee for R+F Virtual is non-refundable and non-transferable.

  • A newly enrolled Consultant on my team wants to subscribe for R+F Virtual, when will she/he receive an invitation to subscribe?

    Newly enrolled Consultants are able to subscribe for R+F Virtual within 1 hour after they enroll at www.rodanandfieldsvirtual.com.

PLATFORM FEATURES
  • What content will be available on R+F Virtual?

    R+F Virtual features more than 50 hours of curated content including:

    -Live and On Demand Access to R+F Convention – The exclusive, convention-only offers (only during Convention), all main stage sessions, 20+ Breakout learning sessions, 20+ Expo Learning experiences, business-building highlight segments, behind-the-scenes moments, interviews with R+F executives including Dr. Katie Rodan and Dr. Kathy Fields, and more!

    -R+F Active Hydration Serum™ Virtual Launch Event – Watch on demand our first-ever live virtual product launch featuring Dr. Katie Rodan and Dr. Kathy Fields. Including a new, post-event Learning Series dedicated to the launch.

    -#RFVirtual Lash Bash – View our first-ever virtual business opportunity event and learn more about ENHANCEMENTS™ Lash Boost!

    -Learning Experiences – Immerse yourself in a wide variety of valuable learning experiences that include actionable tips and insights from Home Office and Field experts on how to overcome objections, speak confidently about R+F’s vision and future all crafted to help you build your business.

  • When are all breakout sessions available?

    Each breakout session is available to view on-demand 24 hours after they air onsite. You will have access to all Virtual Convention and Breakout content for as long as your R+F Virtual subscription is active.

  • How do I know when new products are available during Convention?

    You will see a pop-up that will prompt you to purchase the new products when they are announced on stage. You will also be able to access new products from the main navigation menu. If you are viewing the show in full-screen, you will need to click “Buy Now” from the main navigation menu or you can simply press “Esc” during the product general session to view the “Buy Now” pop-up when it’s time to shop.

  • If I'm planning to attend R+F Convention in person, why should I also subscribe to R+F Virtual?

    R+F Virtual puts the power of Rodan + Fields® at your fingertips…anytime, anywhere! The platform gives you access to every moment of R+F Convention. Watch what you missed from R+F Convention at your own pace. While you might only have the chance to see five unique breakout sessions on site, you can watch dozens on Virtual, including all of the live expo breakout sessions. Relive mainstage announcements and chat alongside your virtual teams as you enjoy your onsite experience.

  • How is R+F Virtual Convention different than R+F Convention?

    R+F Virtual is perfect for Consultants who are unable to join us on site for R+F Convention. It’s our best online platform ever, an engaging social, learning and purchasing tool for Consultants worldwide. Access Convention-exclusive product offerings, watch General Sessions and select Breakout Session content, exclusive interviews and much more, all while working closely with your teams in real time.

TECHNICAL
  • What are my login credentials for R+F Virtual?

    Virtual Convention Subscribers: To log in to the R+F Virtual platform, you will need to use the email address as listed on your R+F account and the password associated with it.

    New Subscribers: Please allow up to 24 hours after completing your registration to receive an email with step-by-step instructions on how to log in.

  • Is it okay to share my login and password?

    No, you cannot share your login credentials. Your profile grants access to exclusive Convention product offers and content. Additionally, your credentials can only be used on one device at a time.

  • Is the R+F Virtual Convention website secure?

    Yes. While you won’t see the security lock icon in your browser when visiting the R+F Virtual Convention, rest assured that the ‘https’ prefix found in the website URL designates the site’s security Your personal info will never be shared without your consent.

    Questions? Please contact rfvirtual@rodanandfields.com.

  • Can I access R+F Virtual on my mobile device?

    Yes! This year’s virtual experience has been fully optimized for mobile viewing so you can engage on-the-go! Full access to R+F Virtual is available via all smartphones, tablets, and browsers.

  • What browser do I need to view R+F Virtual?

    We recommend using Google Chrome to access the Virtual Platform. Click here to download Chrome.

  • Can I watch R+F Virtual on my television?

    Yes! R+F Virtual is fully optimized for viewing parties with your team members! Here's how to set it up:

    If you have a Smart TV, you can go to a web browser and open the R+F Virtual website to start viewing.

    If you use Apple TV, Chromecast or other device that will allow you to mirror your computer, mobile or tablet device to the TV, you can go to the R+F Virtual website on your computer and mirror that to your television.

    You can plug your computer or other device into the TV using an HDMI or VGA cord or other appropriate cable.

    For further information, you can see details here: http://www.wikihow.com/Hook-Up-a-Laptop-to-a-TV

  • Will closed captioning be made available on R+F Virtual?

    Yes! All live streamed content will have the closed caption option available for viewers. OnDemand content, such as breakout sessions and learning expo breakouts, will be made available with closed captioning within seven (7) business days from the time the content is filmed onsite in New Orleans.

    To enable closed captioning, hover over the livestream video to see video controls appear. Tap on the icon labeled with CC. To remove closed captioning, re-tap on the same icon.

  • How strong does my internet connection need to be to view R+F Virtual?

    Due to the high-quality nature of the broadcast, a poor data connection could cause viewing challenges. Ensure you are connected to a strong Wi-Fi network for the best viewing experience. Here are a couple more tips that may help:

    If others in your household are streaming video, Netflix, HBO, etc. it will negatively affect the quality of the R+F Virtual video stream.

    If you’re having a viewing party, stream the show on one device as a group and be sure to close the video window on your personal device so you can focus on chat, shopping and more.

TROUBLESHOOTING
  • I just subscribed for R+F Virtual but am unable to log in.

    Please allow up to 24 hours for our system to process your registration. Once you have been added to the R+F Virtual platform, an email will be sent to you with login instructions.

    Need help? Please contact the R+F Virtual Technical Support Team at rfvirtual@rodanandfields.com.

  • I am unable to play a video.

    Video content is accessible via smartphone mobile devices (iOS/Android smartphones and tablets) and desktop computers (Mac/PC). On a computer, be sure to use the most updated version of your browser (we recommend Google Chrome, but you may have luck with Firefox, Edge, Internet Explorer or Safari as well). If you are still unable to play a video, check your Wi-Fi or mobile internet connection. Streaming videos require fast and reliable internet access.

  • Why does the platform log me out of my current session?

    Consultant credentials can only be used on one device at a time. If you were signed out of your current session that means your credentials were used to sign on to another device. Sign out of the other device to continue your current session.

  • I get an error when trying to share a video to Facebook, what can I do?

    -Log in to your Facebook account in a separate web browser.
    -Select the top right corner of Facebook and select Settings.
    -Select Apps in the left-side menu
    -Go to Apps, Websites and Plugins, select Edit and then Enable Platform
    -Return to the R+F Virtual Platform, select Share, then select Facebook.

    Please note only registered subscribers will be able to view the shared content.

  • Who can I contact for R+F Virtual technical support?

    For assistance regarding livestream and videos, please refer to the Troubleshooting Guidelines.

    For all other questions or issues, please contact rfvirtual@rodanandfields.com.